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0xCAA50024 Severity: High

Device enrollment conflicts with license

Conflict between the Intune enrollment policy and the assigned license. Often appears after license changes or tenant migrations.

Last verified:

Affected systems

windows ios android

Symptoms

  • 0xCAA50024 after signing in on a new device
  • Teams installs but refuses the account
  • Other Office apps show similar errors

Possible causes

  • Device enrolled via MDM, but the account lacks a matching license
  • Tenant requires compliance, but your license does not include it
  • Duplicate account links on the device

Solutions

1.Remove duplicate accounts

  1. Open Settings, Accounts, 'Access work or school'.

  2. Disconnect every account listed.

  3. Reboot, then re-add only the current account.

2.Check license status with IT

  1. Ask IT to check your license in the Microsoft 365 admin center.

  2. Intune enrollment usually requires a 'Microsoft 365 Business' or 'E3/E5' license.

  3. If needed, the license can be reassigned.

3.Re-register the device

  1. Open PowerShell as admin.

  2. Reset the local device token.

    dsregcmd /leave

  3. Reboot and sign in, allowing re-registration.

0xCAA50024 is almost always an admin problem, not an end-user one. File a ticket with IT including your license type and device hostname.

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